Privacy Policy
1. Introduction
At cocobordeaux.com (“we,” “us,” or “our”), we are firmly committed to protecting your privacy and safeguarding the personal data entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, products, and services. We adhere to the highest standards of data protection in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Your trust is paramount, and we are dedicated to maintaining the confidentiality, integrity, and security of your information.
2. Scope of Policy and Role of Data Controller
This Privacy Policy applies to all users of cocobordeaux.com, including those who browse, make purchases, or communicate with us. We operate as the data controller for any personal data processed through the website, meaning we determine the purposes and means of such processing in accordance with applicable data protection laws. For any data protection inquiries, you may contact us at [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data, depending on your interactions with our website:
a) Usage Data – Including your browser type, IP address, time zone setting, referring URLs, pages visited, time spent, and interaction data. This data helps us understand user behavior and optimize site experience.
b) Account Data – Data you provide when creating an account, such as your full name, mailing address, email address, and telephone number.
c) Profile Data – Includes your purchase history, saved items, product preferences, and behavioral trends on the site.
d) Communication Data – Records of your correspondence with us (e.g., support tickets, emails), public reviews, and consultation requests.
e) Technical Data – Device information (e.g., operating system, hardware, browser settings), mobile platform identifiers, and security logs.
f) Transaction Data – Payment details (processed through secure third-party providers), shipping addresses, billing history, and order fulfillment status.
g) Preference Data – Marketing and communication preferences indicated by you, as well as data about products of interest as inferred from your engagement.
4. Legal Bases for Processing
We process personal data under the following legal bases:
– Consent: Where you have freely given explicit consent for specific uses, such as subscribing to marketing communications.
– Contractual Necessity: When processing is necessary to fulfill a contract with you, including order processing and account management.
– Legitimate Interests: For purposes such as fraud prevention, service improvement, and analytics, provided such interests do not override your rights.
– Legal Obligations: Compliance with applicable legal obligations, including tax, audit, and financial reporting requirements.
5. Your Data Protection Rights
Subject to applicable laws, you have the following rights regarding your personal data:
– Right of Access: You may request confirmation as to whether we process your personal data and obtain a copy of such data.
– Right to Rectification: You may request correction of inaccurate or incomplete personal data.
– Right to Erasure: You may request deletion of your personal data where there is no legal basis for continued retention.
– Right to Restriction of Processing: You can request to limit the processing of your data where accuracy is contested or processing is unlawful.
– Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format for transmission to another controller.
To exercise your rights, please contact [email protected]. We will respond to all verifiable requests in accordance with applicable timelines and legal obligations.
6. Security Measures
We employ appropriate, industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include, but are not limited to:
– SSL/TLS encryption for all data transmitted through cocobordeaux.com
– Regular security audits and system monitoring
– Access controls with role-based permissions
– Encrypted storage of sensitive data
– Staff training on data protection best practices
– Backups and disaster recovery protocols
7. International Data Transfers
Where personal data is transferred internationally, including outside the European Economic Area (EEA) or California, such transfers are conducted in compliance with applicable data privacy laws. We use Standard Contractual Clauses (SCCs) approved by the European Commission, rely on adequacy decisions, or implement equivalent data protection safeguards when transmitting data across borders.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Retention periods vary by data type:
– Usage Data: 12 months for analytics and performance review
– Account Data: For the duration of your account and up to 6 years thereafter for legal purposes
– Profile and Transaction Data: 7 years post-transaction for financial and compliance requirements
– Communication Data: Retained for 24 months or longer if legally necessary
– Preference Data: Retained until you change or withdraw your preferences
Upon expiration of the applicable retention period, data will be securely deleted, anonymized, or archived in accordance with our internal policies.
9. Cookies Policy
We use cookies and similar tracking technologies to enhance your experience on cocobordeaux.com. Cookies are small data files stored on your device to remember your actions and preferences.
Types of cookies we use:
– Essential Cookies – Necessary for site functionality, including navigation and checkout processes
– Functional Cookies – For site enhancements such as language settings and saved items
– Analytical Cookies – Allow us to analyze site usage and visitor interactions via tools like Google Analytics
– Performance Cookies – Optimize website speed, responsiveness, and layout customization
10. Cookie Management and Compliance
Under GDPR and CCPA, we seek your affirmative consent for non-essential cookies. Upon visiting cocobordeaux.com, you will be presented with a Cookie Banner through which you can accept, reject, or manage specific cookie categories. You may modify your choices at any time using the website’s cookie management interface or through your browser settings.
Do Not Track (DNT) browser signals are not honored at this time, in line with the current lack of a standardized interpretation.
11. Children’s Data
Our website and services are not directed toward children under the age of 13. We do not knowingly collect or solicit personal data from anyone under this age. If we become aware that personal data has been collected from a child under 13 without verified parental consent, we will delete such information promptly. Parents who believe their child has submitted data to cocobordeaux.com may contact us at [email protected].
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal obligations, technological advancements, or service enhancements. Significant changes will be communicated to users via cocobordeaux.com or directly via email when appropriate. We encourage users to review our Privacy Policy periodically to stay informed of how we protect your information.
13. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your privacy rights, you may contact us at:
Email: [email protected]
We reaffirm our commitment to protecting your privacy and handling your personal data in compliance with all applicable regulations, including GDPR and CCPA.